APRICOTS: System to Teach Cashiers How to Correctly Identify Produce Items by Name

APRICOTS was a project of the NCR Human Interface Technology Center (HITC), where Don Rickert consulted for several years.

While the whole concept of a system to teach fruit and vegetable recognition sounds funny (it did to Don Rickert at first), this is actually a big deal for grocery chains. Millions of dollars are lost every year from cashiers confusing some kind of really expensive leafy green for iceberg lettuce, and so forth.

The system taught cashiers to identify produce items by name and price lookup (PLU) code. The training provided external instructional events to support the cashier's internal processes of learning. Interviews and observations were used to understand the cashiers' job and relevant issues in produce recognition training. Then, an adaptive instructional design strategy and associated graphical user interface was developed.

Don Rickert designed the user research of APRICOTS in order to obtain feedback from cashiers on the effectiveness of APRICOTS' underlying instructional design compared to current training methods.

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