Don Rickert was engaged at the NCR Human Interface Technology Center (HITC) as a consultant in the
User-Centered Design Group from 1995-1998.
In addition to ATMs and point-of-sale (POS) terminals, NCR is also the leader in the manufacturer of the Self-Checkout Terminals (SCOTS) that are appearing with increasing frequency in retail establishments. Don Rickert served as a research design/statistical analysis adviser during the consumer research stages of its Self-Checkout Terminal development. Don designed a number of User Experience (UX) and Usability studies as part of this initiative. He also performed many of the complex statistical analysis on the data from these studies.
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