Don Rickert Research and Design Work: Mostly (but not all) Things

The NCR Human Interface Technology Center

The NCR Human Interface Technology Center in Atlanta, GA was established in 1988. For a period of about 6 years, it was the AT&T Human Interface Technology Center, but then went back to its original name after AT&T divested itself of what had been NCR. In any case the Human Interface Technology Center (HITC) was one of the greatest human-centered R&D labs in the world.

It existed to meet NCR's customers' business needs through the application of new human-interface technologies. The HITC designed and developed these user-interface solutions through a user-centered design (UCD) process, in which user needs and expectations guided all design and development decisions. In its height, the HITC employed about 100 engineers and scientists with expertise in such areas as user experience, usability, human factors, ergonomics, cognitive engineering, graphic design, computer science, artificial intelligence, intelligent tutoring, database mining, and new interaction technologies.

Many HITC alumni, including Dr. Don Rickert, have gone on to great things for other companies and academic institutions.

Introduction to this Portfolio

This portfolio section shows a variety of examples of Don Rickert's work, relatively current as well as prior to the establishment of Don Rickert Research & Design. While there are, indeed, a number of physical innovation and designs included here, many are simply projects that did not seem to fit anywhere else...in other words, "Miscellaneous". The project examples are grouped into the following categories.

• Online References
• ATMs & Self-Checkout Terminals
• Interactive Television (ITV) and Video-on-Demand (VOD)
• Remote Control Devices
• Research Labs (the actual design and construction in most cases)
• Questionnaires could be force-fit into this category; however, there will be a separate Surveys and Questionnaires Portfolio at some point